Shipping Returns

CLEARANCE SALE & FINAL SALEFINAL SALE

All sales, discounts and promotions that are displayed on the website are exclusive to the website. Other sales channels may not reflect the same promotions.

NO REFUNDS NO EXCHANGES ALL SALES ARE FINAL ON SALE

CREDIT APPLIED IF ITEM IS OUT OF STOCK

*How CREDIT WORKS - you will receIve a notice via email or in packaging for the credit and discount code to use.

THIS IS IN COMPLIANCE WITH CONSUMER LAW 

SHIPPING FOR SALES

7-14 DAYS 

We are packing as fast as we are able to. This is our limit on packing from the date of your order 

PRE SALES, SALES, SHIPPING, RETURNS & REFUNDS

- For all pre order sales the dates of postage are on the website

- For all New Drops or collections if in pre order it will be stated and the date of post will be on the website or “drop page” 

Any orders that contain a pre order will be held until the full order is available to post. If you wish to have orders for in stock please order separately.

 

GENERAL RETURNS, REFUNDS

We do not offer refunds after 7 days of delivery, we do not accept change of mind returns, wrong product or refunds. Please read the description, the measurements and anything else pertaining to your item you are buying to be clear. 

Any items that are accepted as returns, customer is liable for shipping, all items must be unused, and in original packaging. We can not refund you otherwise, to be clear this leave us out of pocket and with an unsellable item. Please read description clearly.  

We are also a small business. This hurts us also and we have to stick by our own T&Cs. All our processes fees are $10-$20 depending on each other at management’s discretion. 

 

DISCOUNT CODES

 

- Discount codes are applied/ applicable when advertised and can be changed or changed at our discretion.

- Use of discount codes when available, used or applied with that time frame are not applicable outside of expiry


- User must enter code to be applied & we are not responsible for not entering or using code. 

- Credit, Codes, Discounts and Free Shipping can not be used with each other

- We do not back date codes.

- All codes, credit or discounts have an expiry date .

 

SHIPPING 

When Fully stocked and shipping as usual applies:

However due to covid & postal service this can affect the following

Magnificent Molds is an online shop ONLY. We will do our best to ship your orders as soon as possible. Due to covid and postal service delays shipping can be up to 5 days of being processed

Weekend orders: will now all be shipped on the following business day, or as above due to delays

⁃ Freight is calculated in check out and applied in your final invoice before payment.

⁃ We cannot add or reduce products in your order once the final invoice has been issued. Please place a new order if you want additional items which will incur additional freight charge.

⁃ Tracking numbers will be emailed to you along with your invoice once your orders has been dispatched.

⁃ Please note: Once we have dispatched your packages, it is out of our control if you experience delays and we cannot be held responsible for it. (Especially allow extra time for special holidays Christmas, Public Holidays, Mothers Day, Valentines Day, Covid)

- We ship with Sendle and Au Post this only allows $100 insurance, if you wish to have insurance cover added to your order please email us so we can give you an invoice for the rates of coverage.

-We are not responsible to cover lost items, items marked as delivered, missing items with Sendle or Au Post. As a start up company this also incurs huge losses for both us and the customer, taking insurance precautions help us both.

- Please contact Sendle/AUPost to further push your missing items to be fully refunded.
- We can only refund you what they cover up to if they pay the $100 coverage.

WHERE DO WE SHIP TO ?

We ship to Australia and the World

All parcels delivered both domestically and interstate are delivered via the Australia post / Sendle network and have parcel tracking included, using your email in check out allows us to have this synced to your parcel.

International Orders

Are shipped via Sendle or Au Post and use the services and carriers provided with Sendle,

Our parcels do not require a signature upon delivery. Standard time around Australia that we have experienced using Sendle has been efficient and under 10 days delivery times - however COVID/ Lockdowns/Strikes can all affect this, we will always do our best to update you. Allow up to a time of 3 weeks -allowing for postal times to vary, as is now the standard for please contact us immediately for assistance via our email sales@magnificentmolds.com

DELIVERY TIMES

As a rule, we ensure allowances are made for unforeseen circumstances relating to shipping beyond our control, so have therefore factored in an additional 1-2 days on top of the standard timeframe stipulated by Australia Post &/or SENDLE

We rarely use AU Post.
if you request AU Post through email/DM we will post however this is out of our hands once shipped and all parcel enquiries are to be dealt with through AU Post.
This is the same for parcel lockers - we do not support this through Sendle. And will have to use AU Post.
This also applies with Express - we do not currently support express shipping due to overall significant delays

As your business is important to us, it is our priority to alleviate any risk or possible inconvenience caused to you as a result of shipping problems, so have ensured that tracked shipping is applied to all of our parcel orders.

If you have not received your order within 3 weeks, please do not hesitate to contact us as soon as possible via any of the following channels:

Email to us at  sales@magnificentmolds.com 

HOW TO TRACK YOUR ORDER, LOST OR DELAYED PACKAGES & REFUNDS

Please begin this process with the postal provider ASAP 

Our primary postal provider is Sendle & Australia Post

Upon purchasing our products, you should receive an email from us acknowledging that your order has been received. 

Once we have processed your order, and it has been dispatched, you will receive an additional email with the tracking number assigned to your delivery shipment. It is our policy to ensure we ship within 48 hours of every order received. 

If for unexplained reasons you do not receive any order acknowledgement emails from us, please reach out to us immediately so we can resolve this for you in a timely manner. 

Please also allow 48 hours for your parcel to register the tracking number against your order, before attempting to track your parcel.

We offer flat rate shipping options done by weight both domestically and interstate, regardless of how many products are ordered in the one transaction.

All orders are packed to ensure no breakage. To claim for loss from the postage providers please video and photograph upon receiving and contact the postal provider to begin process, as this is third party provider and they deal with this process. 

This is for lost, delayed and missing packages. We no longer provide the replacement or costs for packages missing, Sendle and Aus Post only cover up to $100 and this is all we will also refund IF approved by either third party. Once refunded to us we will credit or refund you.

 

INTERNATIONAL SHIPPING

YES ! We Ship Internationally
Once you finishing choosing your items, please change to your country at checkout for postage to be automatically calculated

please be aware, shipping international orders with AU Post at the moment can take time due to the lack of planes flying daily as they were.
There may be a delay with your item up to 4 weeks to 3 months.
once we post an item for international we can not recall or return this item back to us.
International items in Transit are non refundable until you receive, inspect and find issue with our items.
Then usual returns process applies, refunds are issued upon us receiving the returned items in the same condition.
We can not take any responsibility for lost items in transit for international.
We can not refund -lost or missing items in international transit

We do not pay customs fees for international orders

If your item is lost, you must contact the postal provider - AUS Post and begin a claim

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